FAQ'S
Frequently Asked Questions
Here are a few FAQ’s that we get asked. If you still have questions, please let us know.
Yes! We provide all the cleaning supplies we will need to clean your home. We appreciate using your vacuum & mop if you have available, although we always have back up equipment with us if yours is unavailable.
No, you do not need to be home while we are cleaning, as long as we have a way to enter. Most clients leave us with a door code or a hidden key. If you are home, we will gladly work around you.
We welcome your furry friends! We are used to working around home pets. If you have an indoor pet, please notify us upon booking. We ask that you have them in a kennel or confined in a specific area while we clean, if at all possible.
No, you are not bound to a contract. We want you to WANT us there!
We require a minimum of 1 day notice to cancel or reschedule your visit to avoid fees. Rescheduling will be determined by our availability and is charged a $50 fee. eg, If you call at 8am to cancel tomorrows clean at 2pm, this fee applies.
Luxe Cleaning offers a 100% Satisfaction Guarantee. Please inform us by email or phone and provide photos of any dissatisfaction within 24hrs of your cleaning visit to qualify.
This provides you with the opportunity to have us come back to fix the tasks. The fix-up visit time & date will be in accordance with our availability.
This provides you with the opportunity to have us come back to fix the tasks. The fix-up visit time & date will be in accordance with our availability.